Energy Monkey is a small, family-run business built on experience, trust, and a genuine passion for well-designed energy systems. We believe energy solutions should be reliable, clearly explained, and properly supported – not confusing, rushed, or treated as a ‘one-size-fits-all’.

From day one, our focus has been on helping people build energy systems that actually work for their real-world needs, whether that’s powering an off-grid home, a campervan, a commercial site, or a specialist energy storage system. We don’t believe in shortcuts, generic kits, or selling equipment without understanding the full picture.

A Family-Run Business that cares

Being a family-run business shapes everything we do. It means when you contact Energy Monkey, you’re speaking directly to people who care deeply about the quality of the advice we give and the systems we supply. Our reputation isn’t something we hand off to a call centre or a third party – it’s personal.

We take pride in building long-term relationships with our customers. Many of our projects start with a simple enquiry and grow into ongoing partnerships, repeat business, and word-of-mouth recommendations. That trust is something we’ve earned by being honest and reliable.

Every system is reviewed properly, every design is considered carefully, and every customer receives support from someone who understands their setup in detail.

Experience you can rely on

With over 15 years of experience in energy system design and support, we’ve worked on a wide range of projects — from small campervan installations to large-scale off-grid and commercial energy systems. This experience allows us to spot potential issues early, design systems that are safe and scalable, and ensure everything works together as intended.

We specialise in Victron-based systems and have extensive hands-on knowledge of how different components interact in real-world conditions. We don’t just sell products — we design complete solutions that consider charging sources, loads, safety, monitoring and future expansion.

We also understand that every customer’s requirements are different. That’s why we take the time to ask the right questions, explain options clearly, and design systems that fit both current needs and future plans.

Honest advice with no sales pressure

At Energy Monkey, we believe good advice comes before any sale. If something isn’t suitable, we’ll tell you. If a system can be simplified or made more cost-effective, we’ll explain how. Our goal is to help you make informed decisions, not to upsell unnecessary components.

We only specify products we trust and would use ourselves. All systems are designed in line with manufacturer recommendations and best practice, with safety, reliability, and longevity as top priorities.

This honest approach has helped us build strong relationships with customers across the UK who value clear communication and dependable support.

Support that doesn’t stop at checkout

One of the biggest frustrations we hear from customers is being sold equipment and then left to figure everything out on their own. That’s not how we operate.

When you purchase a system from Energy Monkey, we go beyond simply supplying components. We provide:

Clear system designs and technical diagrams

Manufacturer manuals and guidance in one place

Firmware checks and configuration support where required

Ongoing phone and email support during installation

Continued support after commissioning

We understand that not every customer is an electrician or installer, and we’re always happy to explain things in plain English. Our support doesn’t stop once your order arrives — we’re here to help you get the most out of your system long after it’s installed.

A fair and structured appointment system

To make sure every customer receives the time, attention, and support they deserve, we run both our sales calls and technical support calls via an appointment-based system.

As a small, family-run business, this approach allows us to be fair to everyone. It ensures that no one is rushed, no enquiries are overlooked, and every conversation gets the focus it needs — whether you’re planning a new system, expanding an existing one, or troubleshooting a technical question.

Appointments allow us to properly prepare before each call. That means reviewing system details, understanding your requirements in advance, and making sure the right expertise is available when we speak. The result is clearer advice, faster problem-solving, and a much better experience overall.

We know energy systems can be complex, and people often need time to talk things through properly. By using an appointment system, we avoid queues, interruptions, and rushed conversations, and we ensure that everyone is supported fairly and consistently.

This structured approach helps us maintain the level of service we’re proud of – personal, knowledgeable, and respectful of your time.

Serving customers across the UK

Although we’re a small, family-run business, we support customers all over the UK. From remote off-grid locations to busy commercial sites, we work closely with customers, installers, and project managers to ensure systems are designed correctly and supported properly.

Our size allows us to offer a personal service, while our experience allows us to handle complex and large-scale projects with confidence.

Building systems that last

We design systems with the long term in mind. That means focusing on:

Safety and compliance

Proper system sizing

High-quality components

Future expandability

Clear monitoring and diagnostics

Energy systems should grow with you, not limit you. Whether you’re starting small or planning a large installation, we’ll help you build something that’s robust, scalable, and fit for purpose.

More than just energy products

Energy Monkey isn’t about selling boxes or ticking order numbers. It’s about understanding how people use energy and designing systems that make their lives easier, more efficient, and more sustainable.

As a family-run business, we take pride in every project we’re involved in. Your system matters to us — because our name is on it.

If you’re looking for a knowledgeable, approachable, and genuinely invested energy partner, you’re in the right place.

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